Frequently Asked Questions

Can you come in the evening or on the weekend?

We offer limited evening appointments Mon-Thu and Saturday during the day. These appointments must be booked at least 24 hours in advance and there is an additional fee (see pricing page).

How much notice do you need for an appointment?

Ideally, you should try to schedule at least 2-3 days prior to needing our services, since our availability can be hard to predict. However, if your pet is in need of more urgent care, we will make every effort to accommodate your needs as quickly as possible, (with additional charges for visits made on less than 24 hours notice). If you need our help relatively quickly, be sure to call, since we can't always check e-mail throughout the day.

How long does an appointment take?

Appointment length varies depending on you and your pet’s needs. For example, some people like to spend additional time with their pet after the sedation or after the pet's passing. For most families, appointments typically last approximately 20-40 minutes. If you feel that you may need additional time, just let us know at the time of booking about your desires, so we can schedule it appropriately and respect the timing of other families’ appointments.

Do you arrive at the exact time scheduled?

When we set up the appointment, we will generally agree on a specific time with a window of approximately 1 hour. This is needed to account for the needs of all our families, traffic, or other unexpected delays. Although Dr. Smith prides himself on always arriving within a few minutes of the scheduled time, there are sometimes delays. On the rare occasion that this happens, we will call or text to let you know about the delay. Please let us know if timing is critical and we may able to schedule an appointment during a time when there are less likely to be delays.

What kinds of animals do you care for?

We can provide euthanasia for any small animal including dogs, cats, pot-bellied pigs, rabbits/rodents, birds, and reptiles.